Privacy policy


You’ve probably found your way here to learn how we collect and use your data. We believe you should know how and why we process your data and what you can do if you don’t want this.

Protecting the security and privacy of your personal data is important to medmix. We process personal data in compliance with applicable laws on data protection and security.

This Privacy Policy describe the personal data gathered in connection with your (the “user’s”) use of medmix’s website and social media channels as well as messenger services, apps (“medmix pages”) and how such information (the “personal data”) is processed by medmix (“medmix”) and all companies of and / or affiliated with the medmix Group globally (“medmix and its affiliates”).

Who is responsible for your personal data?

medmix Group AG is the data controller and responsible for your personal data. medmix is a globally operating company, headquartered in Switzerland, with its registered address at Neuhofstrasse 20, 6340 Baar, Switzerland.

By providing your approval on the medmix website, you give your consent to this Privacy Policy and the processing of your personal data and the use of cookies for the purposes as set forth herein. You can withdraw your consent at any time via provided functionality or contacting medmix Global Data Privacy Officer at privacy@medmix com.

We have technical and organizational security procedures to maintain the security of your personal data and to protect your session data and personal data against unauthorized or illegal processing and / or against unintentional loss, modification, disclosure or access. medmix warrant compliance with safety measures through appropriate quality specifications and employee training and technical security measures such as HTTPS, database and password protection.

Why do we process your personal data?

We process your personal data based on a legal basis (such as your consent, a contract, permitted by law) or based on legitimate interest and in accordance with applicable data protection and privacy laws for the following purposes:

  • providing access to and processing inquiries on the medmix pages;
  • registration and access to closed user groups;
  • for receiving non-public in-depth information;
  • subscription to newsletters, or as stated or evident when such information is collected;
  • for marketing, advertising and sales;
  • for participating in surveys and providing feedback;
  • for improving the Medmix pages and products and services, for research and development, for technical operations and maintaining security, processing user credential data to enable the user to access to the content they are authorized and single-sign-on for other connected systems and for statistical and market research purposes;
  • for complying with applicable laws and regulations;
  • and for other purposes provided for or permitted by law.

In accordance with the relevant law, the personal data may also be shared with, and used for the above purposes, by other medmix group companies, third parties who directly or indirectly acquire businesses or parts thereof from medmix or its affiliates, with partners in marketing, sales, research and development, with service providers, and with public authorities in Switzerland and / or abroad or otherwise as necessary to comply with the law or a court order.

Where do we store and process your personal data? / Transfer of personal data

medmix and any of its affiliates store personal data and operate the medmix pages at its or its hosting providers’ facilities located in Switzerland and the European Union. medmix and its affiliates may process personal data in and access it from any other country and medmix may delegate the processing of such information to third parties, including affiliates abroad. If data is processed in countries that do not guarantee adequate protection, medmix will provide adequate protection of the data in accordance with applicable data privacy laws and by way of putting adequate contractual guarantees in place, e.g. on the basis of EU standard contractual clauses, binding corporate rules or it bases the transfer on the exceptions of consent, conclusion or performance of contract, the determination, exercise or enforcement of legal claims, overriding public interests or it discloses the data in order to protect the integrity of these individuals. You can obtain a copy of the contractual guarantees from or will be advised where to obtain such copies by the contact person in section “What are your rights?” below. medmix reserves the right to redact such copies for reasons of data protection or secrecy reasons.

How long do we keep your personal data?

We will keep your personal data as long as medmix considers necessary or reasonable to comply with the applicable laws, a contract, your consent, a legitimate interest, or for as long as this is necessary for the legitimate purposes for which they were collected. medmix deletes your personal data as soon as they are no longer required or when the user deletes or requests medmix to delete his / her user account, and in any case after the end of the maximum retention period prescribed by law.

You have the right to assert your data protection rights at any time, and to obtain information about your stored personal data, to rectify, add to, or object to the processing of your personal data, or demand the deletion of your Personal data. In the event that your personal data is not necessary for contractual or legal requirements, medmix will delete your data on request at any time. You will find details of how to contact medmix in section “What are your rights?” below. medmix reserves the right to correspond with you electronically in this regard (especially by e-mail) and to process the communication data in their IT-systems.

Cookies specific to medmix pages

medmix’s pages use “first party” cookies (cookies set by the medmix pages) and “third party” cookies (cookies set by a third party website) that provide a service for the medmix pages, e.g. like Google for anonymized web analytics, usage statistics; Sitecore experience analytics to identify patterns and trends across medmix pages; Salesforce Sales Cloud and Salesforce Pardot usage patterns for lead generation purposes and marketing automation service, as well as Google ads and Google re-marketing.

This includes the referrer, date and time of your visit to medmix’s pages, your IP address, country and language information, device information (such as model, operating system, browser version and view port), network information (such as operator), session cookies (session cookies and persistent cookies), your file downloads, videos watched, search keywords used, the type of your browser and the device the website was accessed with, as well as information about how you use the medmix pages (together the “log files”).


We use remarketing to advertise online using text or image ads. Remarketing allows us to reach users who have previously visited any of the medmix pages, and show them relevant ads when they visit other sites. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visit to medmix pages. Therefore, third-party advertising provider cookies are set when you visit medmix pages. With the visit of medmix’s pages, you confirm that the relevant third-party provider, such as Google, processes your personal data lawfully, e.g., with your consent.

What are your rights?

In the event you provide your active consent to the processing of cookies, you have the right to withdraw your consent for processing in the future at any time.

If you have questions or complaints related to this privacy and cookie policy or medmix’s processing of your personal data, please submit them via the following e-mail address: or to the medmix Global Data Privacy Officer.

medmix Global Data Privacy Officer

medmix Group AG

Neuhofstrasse 20 6340 Baar, Switzerland

You may also use to withdraw your consent for processing personal data, exercise your right of access to the personal data medmix is processing about you, to object against its processing of your personal data (with effect for the future), to have it corrected or erased. You may also have a right to data portability or to lodge a complaint to a supervisory authority, as provided for by applicable data protection law. Please note that you have to properly identify yourself (e.g., through copy of your ID) before your request can be processed. In case of electronic direct marketing, you will also be provided with a method to easily opt-out of receiving further marketing materials and you may use the following e-mail address to remove your address from our electronic direct marketing list:

Changes to this Policy

This Privacy Policy is effective as of September 22nd, 2021. medmix reserves the right to amend, adjust or suspend this Privacy Policy at any time. The amended, adjusted or suspended Privacy Policy will be posted on this page.